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You will have to collect the sample again next morning. Please make sure to collect your sample BEFORE eating, drinking or brushing your teeth.Further instructions will be provided in the DNA test kit.

It is recommended to keep your sample away from extremely hot temperatures, even though the stability of samples and accuracy of most tests done are not significantly affected. You may keep the sample in regular room temperature.

Countd is highly committed to protecting your data. When you use Countd, you can be rest assured that we:

• Give you access to your raw data
• Have HIPAA-grade security & follow GDPR best practices
• Use world class encryption methods
• Anonymize genetic data within our own systems
• Store genetic and account information separately
• Don’t allow secondary data usage
• Have a dedicated team to security & privacy
• Limit employee access to your data. Only our nutritionist will have access so as to guide you according to the results
• Require advanced training of the few employees with access
• Use secure SSL Certified Connections Only
• Guarantee a safe and secure checkout process

It usually takes 2-4 weeks for results after we receive your sample in our lab. You will receive an email from us once your results are available.

Yes. Each kit purchase includes a 1:1 phone consultation with our health professionals. You may also speak to our team before purchasing a DNA test to learn more.

Countd is focused entirely on health. This means, we can concentrate all our efforts into sharing the most helpful and detailed data possible using your DNA and lab tests.Other DNA testing services limit the information they share about your DNA data. Our database enables you to look up any SNP from our test and access your raw data any time, free of charge. This way, you can utilize it however you’d like, whenever you’d like.Plus, we are always releasing new DNA Wellness Reports and updating our database based on new scientific research. This, along with lab test analysis will keep you up-to-date with the most comprehensive health information possible.

Understanding your genetic predispositions can tell you a lot about whether your diet, lifestyle, and supplement regimen are working for or against you.
A predictive genetic test provides a detailed report on the basis of your DNA. It reports your susceptibilities to certain health conditions and traits that affect your overall weight and health. With a genetic test, you can:

• Know your genetic build
• Plan your food intake according to your body’s needs
• Indulge in exercises that actually work for your weight loss and mass building
• Observe symptoms for diseases that you have a high risk for
• Modify your lifestyle to prevent the onset of those diseases
• Plan your preventive health checkups for the prevention of these diseases

Whether you seek to optimize your health or overcome pre-existing issues, getting your DNA genotyped will tell you a lot about your body and open doors to effective gene-targeted protocols.

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The DNA test is a saliva sample in which you spit in a tube.

Yes, you can sign into your account from another device using the phone number used upon registration.

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You can click on the “Profile” > “Account Details” > “Log Out”.

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You do not need a password to access the app. You will receive an SMS with a  unique code to your registered mobile number.

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You can change your account details on the app by clicking on “Profile” > “Account Details”.

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Yes for an extra service fee. Please connect with our nutritionist to discuss further.

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Yes, we have our in-house nutritionist to help you make more informed decisions.

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• Calories in - food intake 
• Number of steps
• Kcal burned throughout the day - resets at midnight
• Time and Kcal burned during workouts
• Total distance covered - while walking or running 

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Upon registration you will be prompted to connect a device. Alternatively you can click on “Profile” and select “Connect Fitness Tracker”.

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Fitbit, Apple Health, and Google Fit

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You can track your calories and have it recorded in your diary however you cannot customize meals.  You can make changes to your calorie target by clicking on “Profile” and then “Calories Target”. Our range is between 1100 and 2400 Calories per day.

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Yes. Please select any allergens you may have by clicking on “Profile” > “Personal Info” > “Allergies”. You cannot select your allergies from the ‘replace meals’ option and by click the ‘filter’ button.

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If you are concerned about any items on a menu, please check the meal descriptions and contact our customer service to further assist you.

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Yes. Make sure to rate the meal, giving it a low rating and the meal will not be recommended to you in the future

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Yes. You and your friend both receive a AED50 coupon for every referral that leads to a purchase

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You can select from a wide variety of meals on our platform. We do however preselect meals for you based on information provided in the onboarding

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No. Your subscription would need to be either for 5 days in a week or 20 days in a month. You may however use the “Skip” feature which will allow you to skip as many days as you wish. Those days skipped are then added to the end of your subscription.  

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Yes. You can leave notes for each individual order when you click on ‘View Details’ under the meal description

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 No, each user needs to have their own account and subscribe accordingly

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 Yes, as long as it is showing in your ‘meal plan’ page.

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Yes. As you complete your onboarding, you will see a variety of meal options that could potentially be a part of your plan. Rest assured, you can also ‘replace’ meals with those of your choice if you do not feel like having our pre-selected meals. 

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All skipped days are added automatically to the end of your subscription. You can also later change your days skipped if needed, offering you more flexibility

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Yes, you can rate and share a comment on every meal you ordered by finding the meal in your ‘diary’ section. Your feedback is important to us as this will guide and improve our services to serve you better.

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You should contact customer support via our Live Chat feature within the app 

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This is not possible as you typically have purchased a subscription for a set number of meals. You may change your subscription once the current plan expires. For any last minute changes however, you may reach out to our customer service team. 

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You can reach out to us via the Live Chat feature within the app and we will resolve the situation at the soonest.

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No, we are a delivery only service

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Yes, you can. Depending on your subscription you can schedule your meals up to a week or month in advance.

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Yes a full or partial refund will be offered depending on the meals that have already been received. 

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Yes you can cancel your subscriber from your profile. The funds will be returned to your bank account within 5 working days. You may also contact our customer service team.  

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You will have an option to enter your promo code upon checkout. Simply enter the code and the price will be adjusted accordingly.

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You can renew your subscription within the App. You will receive a notification that your current subscription is soon finishing. Simply click ‘renew’. You can also renew your subscription fromyour ‘Profile’ page > ‘Meal Plan’. Upon renewal you will have an option to ‘reorder the same meal plan’ or switch to another meal plan

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Our payment processor is Stripe and payment related issues are often beyond our control. Please reach out to us and we can look into the issue for you.

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You can pay via Apple Pay, Google Pay or Credit Card. 

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Our aim is for all of our customers to love everything we do. In the unlikely event this is not the case we want to know about it as soon as possible so that we can make it right for you and ensure that it doesn’t happen again. We advise that you contact our Customer Service Team via the Live Chat feature where our team will be happy to assist you immediately and resolve any problems you may have experienced. We aim to resolve all complaints within a maximum 24 hour unless there are extenuating circumstances.

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The rider can leave your meal at the reception or at your door if you are not available to receive the meal. You may let us know your preference.

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The delivery depends on which plan you subscribe to. Our meal plan packages range from 1 meal per day, 2 meals per day and 3 meals per day.

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The meals are delivered with the support of our outsourced last mile delivery partners. 

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You can make the changes by clicking on “Profile” > “Manage Address” and then add a new delivery time slot or address. We have a cut off time which is at 10 PM the day before delivery. Before the cut off time you are able to make any changes in meal selection or delivery address.

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We make sure that meals are delivered within the time slot you have chosen. Our customer service team will keep you updated with the status of your meal delivery.

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Please contact us via Live Chat on the app and inform us so your meal can be replaced and re-delivered

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Our current delivery time slots are:

Breakfast:

8-9 AM

9-10 AM

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Lunch:

11-12 PM

12-1 PM

1-2 PM

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Dinner:

5-6 PM

6-7 PM

7-8 PM

8-9 PM

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Your meals will be delivered within the time slot you have chosen. You will also be able to see the status of your delivery on the meal plan page and notifications will also be sent. 

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As you go through the registration process, you will be prompted to share your goals and basic information. You will then see a number of Subscription Options to select from. Simply select the one that suits your requirements, make the payment and get started the next day.

You can subscribe to 1, 2 or 3 meals per day on a weekly or monthly basis. You can also select the days in the week for which  you would like your meals. Our mission is to give you as much flexibility and variety as possible.

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We are increasing our restaurant partners on a weekly basis. You can expect a diverse selection of balanced, low carb, vegan, vegetarian and keto options from restaurants such as Freshii, HEAT, Poke & Co, Pinza, Fitness Feedz, Little Erth, Bri8 Kitchen, Rawkure, Plant Power, Pret to Go, Roost, Yumi & Salad HQ and more. Our nutritionists ensure all meals are calorie counted and macros are accounted for, so you can get started easily with your healthy eating journey. 

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We offer weekly (5 days) and monthly (20 days) subscriptions with the option to choose between 1, 2, or 3 meals per day. We also have an introductory 2 day trial offer for first time subscribers.

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We are continuously adding new features. Some of our features include: 

• Ability to pre-schedule meals for the entire week or month
• Option for flexibility in terms of delivery location and timings. You can also select which 5 days of the week you would like your meals delivered
• Our Fitness tracker integrations. (Fitbit, Apple Health, Google Fit) allow you to seamlessly track your calories and key health metrics
• Gamification features and Challenges
• Ability to skip days in your subscription
• Refer a family/friend and get AED 50
• Nutritionist and Coaching Services
• Blood Testing
• Customer service

You can get started by downloading Countd, available for free on the App Store and Google Play. Simply search for ‘Countd’ and ensure you are in the UAE App store.

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Countd is Dubai's homegrown personalised nutrition platform offering a range of solutions to help you reach your wellness goals. A number of solutions are offered ranging from a healthy meal subscription service, coaching, blood testing and challenges. Our meal planning app curates meals based on your goal and preferences from leading healthy restaurants, helping you plan your week/month. We also have a number of other features such as tracking of calories and macros of all meals, filtering options, fitness tracker integrations, gamification and challenges and ability to skip days in your subscription. With over 1,000 meals to choose from (and growing everyday), you will always find something that suits you.