Countd is Dubai's homegrown personalised nutrition platform offering a range of solutions to help you reach your wellness goals. A number of solutions are offered ranging from a healthy meal subscription service, coaching, blood testing and challenges. Our meal planning app curates meals based on your goal and preferences from leading healthy restaurants, helping you plan your week/month. We also have a number of other features such as tracking of calories and macros of all meals, filtering options, fitness tracker integrations, gamification and challenges and ability to skip days in your subscription. With over 1,000 meals to choose from (and growing everyday), you will always find something that suits you.
How do I get started?
You can get started by downloading Countd, available for free on the App Store and Google Play. Simply search for ‘Countd’ and ensure you are in the UAE App store.
What features are included ?
We are continuously adding new features. Some of our features include:
Ability to pre-schedule meals for the entire week or month
Option for flexibility in terms of delivery location and timings. You can also select which 5 days of the week you would like your meals delivered
Our Fitness tracker integrations. (Fitbit, Apple Health, Google Fit) allow you to seamlessly track your calories and key health metrics
Gamification features and Challenges
Ability to skip days in your subscription
Refer a family/friend and get AED 50
Nutritionist and Coaching Services
What subscription packages are offered by Countd?
We offer weekly (5 days) and monthly (20 days) subscriptions with the option to choose between 1, 2, or 3 meals per day. We also have an introductory 2 day trial offer for first time subscribers.
Food Subscription & Delivery
Which Restaurants are listed On Countd?
We are increasing our restaurant partners on a weekly basis. You can expect a diverse selection of balanced, low carb, vegan, vegetarian and keto options from restaurants such as Freshii, HEAT, Poke & Co, Pinza, Fitness Feedz, Little Erth, Bri8 Kitchen, Rawkure, Plant Power, Pret to Go, Roost, Yumi & Salad HQ and more. Our nutritionists ensure all meals are calorie counted and macros are accounted for, so you can get started easily with your healthy eating journey.
How do I subscribe?
As you go through the registration process, you will be prompted to share your goals and basic information. You will then see a number of Subscription Options to select from. Simply select the one that suits your requirements, make the payment and get started the next day.
You can subscribe to 1, 2 or 3 meals per day on a weekly or monthly basis. You can also select the days in the week for which you would like your meals. Our mission is to give you as much flexibility and variety as possible.
How do I know whent the food will be delivered?
Your meals will be delivered within the time slot you have chosen. You will also be able to see the status of your delivery on the meal plan page and notifications will also be sent.
What are your delivery timings?
Our current delivery time slots are:
What if the wrong meal was delivered?
Please contact us via Live Chat on the app and inform us so your meal can be replaced and re-delivered
What if the delivery is late?
We make sure that meals are delivered within the time slot you have chosen. Our customer service team will keep you updated with the status of your meal delivery.
How and when can I change my delivery time and location?
You can make the changes by clicking on “Profile” > “Manage Address” and then add a new delivery time slot or address. We have a cut off time which is at 10 PM the day before delivery. Before the cut off time you are able to make any changes in meal selection or delivery address.
How Is The Food Delivered?
The meals are delivered with the support of our outsourced last mile delivery partners.
How often is the food delivered?
The delivery depends on which plan you subscribe to. Our meal plan packages range from 1 meal per day, 2 meals per day and 3 meals per day.
What If I’m Not Around When My Rider Arrives?
The rider can leave your meal at the reception or at your door if you are not available to receive the meal. You may let us know your preference.
Got a complaint?
Our aim is for all of our customers to love everything we do. In the unlikely event this is not the case we want to know about it as soon as possible so that we can make it right for you and ensure that it doesn’t happen again. We advise that you contact our Customer Service Team via the Live Chat feature where our team will be happy to assist you immediately and resolve any problems you may have experienced. We aim to resolve all complaints within a maximum 24 hour unless there are extenuating circumstances.
How do I pay for my subscription?
You can pay via Apple Pay, Google Pay or Credit Card.
Why has my payment been declined?
Our payment processor is Stripe and payment related issues are often beyond our control. Please reach out to us and we can look into the issue for you.
How can I renew my subscription?
You can renew your subscription within the App. You will receive a notification that your current subscription is soon finishing. Simply click ‘renew’. You can also renew your subscription fromyour ‘Profile’ page > ‘Meal Plan’. Upon renewal you will have an option to ‘reorder the same meal plan’ or switch to another meal plan
How do I redeem a discount / promo code?
You will have an option to enter your promo code upon checkout. Simply enter the code and the price will be adjusted accordingly.
Can I cancel or change my subscription?
Yes you can cancel your subscriber from your profile. The funds will be returned to your bank account within 5 working days. You may also contact our customer service team.
Would I receive a full refund?
Yes a full or partial refund will be offered depending on the meals that have already been received.
Can I schedule my meals In Advance?
Yes, you can. Depending on your subscription you can schedule your meals up to a week or month in advance.
Can I Collect My Order?
No, we are a delivery only service
What If Something Is Wrong With My Order?
You can reach out to us via the Live Chat feature within the app and we will resolve the situation at the soonest.
What If I Want To Add Something To My Order?
This is not possible as you typically have purchased a subscription for a set number of meals. You may change your subscription once the current plan expires. For any last minute changes however, you may reach out to our customer service team.
What If My Order Is Late?
You should contact customer support via our Live Chat feature within the app
Can I rate my meal?
Yes, you can rate and share a comment on every meal you ordered by finding the meal in your ‘diary’ section. Your feedback is important to us as this will guide and improve our services to serve you better.
What happens when I ‘skip delivery’?
All skipped days are added automatically to the end of your subscription. You can also later change your days skipped if needed, offering you more flexibility
Can I see a sample of the meals before I pay?
Yes. As you complete your onboarding, you will see a variety of meal options that could potentially be a part of your plan. Rest assured, you can also ‘replace’ meals with those of your choice if you do not feel like having our pre-selected meals.
Are the meals that are selected automatically confirmed?
Yes, as long as it is showing in your ‘meal plan’ page.
Can I order for 2 people?
No, each user needs to have their own account and subscribe accordingly
Can I specify certain food requests?
Yes. You can leave notes for each individual order when you click on ‘View Details’ under the meal description
Is it possible to have a meal plan for 4 days in the week instead of 5? (or more/less)
No. Your subscription would need to be either for 5 days in a week or 20 days in a month. You may however use the “Skip” feature which will allow you to skip as many days as you wish. Those days skipped are then added to the end of your subscription.
In terms of meal choices, do I get to pick them upon purchasing the package or is there a set menu?
You can select from a wide variety of meals on our platform. We do however preselect meals for you based on information provided in the onboarding
Will I receive anything for referring a family / friend?
Yes. You and your friend both receive a AED50 coupon for every referral that leads to a purchase
Would be possible for me to exclude a specific meal if I have it once and don’t like it?
Yes. Make sure to rate the meal, giving it a low rating and the meal will not be recommended to you in the future
Does Countd curate meals based on my allergies?
Yes. Please select any allergens you may have by clicking on “Profile” > “Personal Info” > “Allergies”. You cannot select your allergies from the ‘replace meals’ option and by click the ‘filter’ button.
If you are concerned about any items on a menu, please check the meal descriptions and contact our customer service to further assist you.
Can I customize my calorie intake / macros?
You can track your calories and have it recorded in your diary however you cannot customize meals. You can make changes to your calorie target by clicking on “Profile” and then “Calories Target”. Our range is between 1100 and 2400 Calories per day.
Which fitness trackers can I connect with Countd?
Fitbit, Apple Health, and Google Fit
How do I connect my fitness tracker?
Upon registration you will be prompted to connect a device. Alternatively you can click on “Profile” and select “Connect Fitness Tracker”.
What data is tracked and shown on my personal dashboard?
Calories in - food intake
Number of steps
Kcal burned throughout the day - resets at midnight
Time and Kcal burned during workouts
Total distance covered - while walking or running
Nutritionist Services & Coaching
Does Countd offer a nutritionist service?
Yes, we have our in-house nutritionist to help you make more informed decisions.
Can the nutritionist help me create my plan?
Yes for an extra service fee. Please connect with our nutritionist to discuss further.
How do I change my account details?
You can change your account details on the app by clicking on “Profile” > “Account Details”.
I’ve forgotten my password
You do not need a password to access the app. You will receive an SMS with a unique code to your registered mobile number.
Where can I logout from?
You can click on the “Profile” > “Account Details” > “Log Out”.
Can I sign in from another device / phone?
Yes, you can sign into your account from another device using the phone number used upon registration.